After upgrade Jira 6.4 to Jira Software 7 show me error

[Harold Fritz]

I can't run JIRA Software 7 after upgrade it from 6.4. If I try to load any page of new installation, it show me the 500 error. Now I have my clients without service.

This is the log:

http-nio-8080-exec-4 ERROR anonymous 862x4x1 bfxall 190.215.8.105,127.0.0.1 /secure/Dashboard.jspa [o.a.c.c.C.[.[.[.[jsp.decorators.general_002dhead_002dpre_jsp]] Servlet.service() for servlet jsp.decorators.general_002dhead_002dpre_jsp threw exception
java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;
        at com.atlassian.jira.ext.calendar.data.TipDataProvider.suppressTip(TipDataProvider.java:49)
        at com.atlassian.jira.ext.calendar.data.TipDataProvider.access$000(TipDataProvider.java:16)
        at com.atlassian.jira.ext.calendar.data.TipDataProvider$1.write(TipDataProvider.java:37)
        at com.atlassian.plugin.webresource.data.DataTagWriter.write(DataTagWriter.java:48)
        at com.atlassian.plugin.webresource.data.DataTagWriter.write(DataTagWriter.java:33)
        at com.atlassian.plugin.webresource.assembler.DefaultWebResourceSet.writeHtmlTags(DefaultWebResourceSet.java:82)
        at com.atlassian.plugin.webresource.assembler.DefaultWebResourceSet.writeHtmlTags(DefaultWebResourceSet.java:69)
        at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeResources(HeaderFooterRendering.java:101)
        at jsp.decorators.general_002dhead_002dpre_jsp._jspService(general_002dhead_002dpre_jsp.java:122)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        ... 25 filtered
        at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:111)
        at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreHead(AbstractJspDecorator.java:56)
        at com.atlassian.jira.web.pagebuilder.GeneralJspDecorator.writePreHead(GeneralJspDecorator.java:34)
        at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.flush(DefaultPageBuilder.java:87)
        at com.atlassian.jira.web.action.Dashboard.doExecute(Dashboard.java:195)
        ... 1 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        ... 50 filtered
        at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
        ... 159 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)
2015-10-29 14:23:01,243 http-nio-8080-exec-4 ERROR anonymous 862x4x1 bfxall 190.215.8.105,127.0.0.1 /secure/Dashboard.jspa [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

[Rodrigo Rosa · Accepted solution]

Hello Harold,

Try following the instructions provided here to fix this issue.

[S KHADHAR MOHAIDEEN]

Thank you.. this works.

[Chase Hansen]

We are having the same program, we've went as far as to remove all the plugins from the system. Still no luck.

[Erik Saline]

Same issue here, I tried the doc Rodrigo Sogari linked but no luck.

[Neeraj Tiwari]

We face the same issue. We deleted all the incompatible plugins but still face this issue. We do not see any "failed plugin report" anymore but still get the below error:

Caused by: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

[Max Pavlov]

We are facing the same issue. Have you came up with the solution?