After upgrade Jira 6.4 to Jira Software 7 show me error

I can't run JIRA Software 7 after upgrade it from 6.4. If I try to load any page of new installation, it show me the 500 error. Now I have my clients without service.

This is the log:

http-nio-8080-exec-4 ERROR anonymous 862x4x1 bfxall 190.215.8.105,127.0.0.1 /secure/Dashboard.jspa [o.a.c.c.C.[.[.[.[jsp.decorators.general_002dhead_002dpre_jsp]] Servlet.service() for servlet jsp.decorators.general_002dhead_002dpre_jsp threw exception
java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;
        at com.atlassian.jira.ext.calendar.data.TipDataProvider.suppressTip(TipDataProvider.java:49)
        at com.atlassian.jira.ext.calendar.data.TipDataProvider.access$000(TipDataProvider.java:16)
        at com.atlassian.jira.ext.calendar.data.TipDataProvider$1.write(TipDataProvider.java:37)
        at com.atlassian.plugin.webresource.data.DataTagWriter.write(DataTagWriter.java:48)
        at com.atlassian.plugin.webresource.data.DataTagWriter.write(DataTagWriter.java:33)
        at com.atlassian.plugin.webresource.assembler.DefaultWebResourceSet.writeHtmlTags(DefaultWebResourceSet.java:82)
        at com.atlassian.plugin.webresource.assembler.DefaultWebResourceSet.writeHtmlTags(DefaultWebResourceSet.java:69)
        at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeResources(HeaderFooterRendering.java:101)
        at jsp.decorators.general_002dhead_002dpre_jsp._jspService(general_002dhead_002dpre_jsp.java:122)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        ... 25 filtered
        at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:111)
        at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreHead(AbstractJspDecorator.java:56)
        at com.atlassian.jira.web.pagebuilder.GeneralJspDecorator.writePreHead(GeneralJspDecorator.java:34)
        at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.flush(DefaultPageBuilder.java:87)
        at com.atlassian.jira.web.action.Dashboard.doExecute(Dashboard.java:195)
        ... 1 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        ... 50 filtered
        at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
        ... 159 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)
2015-10-29 14:23:01,243 http-nio-8080-exec-4 ERROR anonymous 862x4x1 bfxall 190.215.8.105,127.0.0.1 /secure/Dashboard.jspa [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

5 answers

1 accepted

Hello Harold,

Try following the instructions provided here to fix this issue.

Thank you.. this works.

We are having the same program, we've went as far as to remove all the plugins from the system. Still no luck.

We are facing the same issue. Have you came up with the solution?

We face the same issue. We deleted all the incompatible plugins but still face this issue. We do not see any "failed plugin report" anymore but still get the below error:

Caused by: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

Same issue here, I tried the doc Rodrigo Sogari linked but no luck.

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