a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.
You can check, why the user does not receive a notification in the Notification Helper.
Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.
You can find more info here:
I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:
Then checked the Notification schema but also no option belong to the tagging notifications issue.
Finally, I have checked JIRA Community and hope will get a solution.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events