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a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.
You can check, why the user does not receive a notification in the Notification Helper.
Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.
You can find more info here:
I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:
Then checked the Notification schema but also no option belong to the tagging notifications issue.
Finally, I have checked JIRA Community and hope will get a solution.
That's not what Kurt asked. He asked you to check that the email address of the user is correct, and if emails were working differently in other projects.
Then the emails are being killed by your email servers or they're going into his spam folder.
If other people are getting notifications about it and he is not, but he's getting other emails, then there's something on your email server stopping them.
I'm sorry to say it, but 5 years after the problem is reported, you might have to start with your own organisations systems, not Atlassian's.