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a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.
You can check, why the user does not receive a notification in the Notification Helper.
Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.
You can find more info here:
I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:
Then checked the Notification schema but also no option belong to the tagging notifications issue.
Finally, I have checked JIRA Community and hope will get a solution.