Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

tickets status bulk change

hello all!

I have an external ERP that consumes the effort my team has spent supporting my clients.

Every month, the support hours status is updated in the ERP for accounting.

I am planning to add a new status to the ticket called "invoiced", that should be set after the ERP invoice the client (or discount the support hours).

I plan to build a filter that selects all the tickets to change (criteria would be current month, and status = closed and a specific project_type (many projects)), and then run "something" to bulk change the tickets status to "invoiced". 

Would you please guide me if that is possible?

Is this something to do by using Automations?


1 answer

0 votes
John Funk Community Leader Feb 13, 2021

Hi Arslan,

You should be able to do that using an Automation For Jira Scheduled trigger rule. You can have the rule run on a regular basis - everyday or at the end of the month or something in between using the cron function. 

Then write a JQL query to identify the issues.

Finally, add a new action to Transition issue to the invoiced status. 

If you have not used Automation for Jira before, here is some information to help get you started:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics:

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

463 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you