Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

set up round robin automations to exclude lunch hours?

i was wondering if it is possible to have service desk tickets auto assign at certain time frames? so what i mean our service desk team will be working in 3 shifts 6-3, 8-5, 10-7.

during those shifts we will have all our team get tickets auto assigned to them via round robin. we would like to have the tickets stop during the lunch breaks on those shifts. 

so if we have agents A B C D E F we want them to all get tickets. If agents A & B work 6-3 and their lunch is at 10-11 we want the tickets to only be assigned to agents C D E F during that window and so on for the remaining shifts. 

2 answers

Hi @Lenny Emmerton 

When recommending a marketplace vendor product, please ensure that you disclosure your affiliation to that vendor in your post wording. For more information about this, please see:

Atlassian Community online guidelines for Marketplace and Solution Partners

Best regards,


Like Shannon S likes this

Thanks Bill. Updated the answer.

Like Bill Sheboy likes this

Hi Lenny,

To add to that, please note the following from our guidelines.

Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner company; for example, by placing the name of your company in your user name in {curly brackets} or -dashes- (note that regular brackets no longer work and have been automatically converted to dashes). 

So, for example, Lenny Emmerton {Sapling Valley}

Thank you so much for being so helpful!

Take care,


Like Bill Sheboy likes this

Thanks, Shannon...but I do not work for that company.  ;^)  Did you mean to use Lenny's name as an example.

Best regards,

Like Shannon S likes this
Shannon S Atlassian Team Jul 19, 2021

Hi Bill,

Yes, so sorry about that! I updated my example. laugh


Like Bill Sheboy likes this

Hi @Brandon Mahan 

Please look at this post for ideas on how to solve this using regular expressions and advanced compare conditions.

Best regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

191 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you