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running JIRA + Crowd as Docker-Containers - Login at JIRA is possible but shown as not synchron


Hello together,


we are running Crowd + Confluence + Jira (Core+Software+ServiceManagement) as Docker-Containers.

Login at all Applications works via Users administrated via Crowd and is shown correctly at Confluence (= last login + synchronised).

The Login at Jira works via Users administraded via Crowd too - but is not shown correctly at Jira (> last login = never + never synchronised or last time of sync. = technical fieldnames and not date/time).

Any help would be great!01 - nie angemeldet.png02 - noch nie synchronisiert.png03 - Ausgabe letztmalig synchronisiert mit technischen Feldbezeichnungen statt Startzeit und Dauer als Zeitangabe.png04 - Crowd - user - kann sich angeblich bei keiner Anwendung anmelden.png

= admin-user exists as member of all needed groups, but is not visible under "the user can authenticate with the following applications" ... while login at all Applications works

05 - installierte Anwendungen.png06 - user wird bei allen Anwendungen ausgewiesen.png07 - user gehört allen gewünschten Gruppen an.png

1 answer

0 votes

Hi @IP_org - Webmaster 

did you try to put into the debug mode for next package com.atlassian.crowd ? 

then you can see what's happened during authentication

At first - many thanks for your response!


The only tool we used in this context until today is the Log-Analyzer - but - without any useful hint/s.


If thinking about the debug mode ... I have a problem how to enable it via docker.

Could you log int into container and then double check in {jira_home}/logs/atlassian-jira.log, please?

docker exec -it <CONTAINER_ID> /bin/sh

Please excuse my delayed response.

We do not find any helpful hint inside atlassian-jira.log and also it seems to be not possible to insert the full Log-Content into this community-dialogue.

It seems, that the User-Directory at Crowd is write-protected when trying to access from Jira.

Otherwhise i am absolutely shure that while setup I allowed read+write according to that User-Directory. Now it is not editable. Also deleting + fresh setup brings that connection not to work.

2021-05-01 17:06:25,005+0000 Caesium-1-1 ERROR ServiceRunner [] Error occurred while refreshing the cache for directory [ 10100 ].
com.querydsl.core.QueryException: Caught PSQLException for insert into public.cwd_synchronisation_status (directory_id, sync_start, sync_status, status_parameters, id)
values (?, ?, ?, ?, ?)
at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(
at com.querydsl.sql.Configuration.translate(
at com.querydsl.sql.dml.SQLInsertClause.execute(
at com.atlassian.jira.database.IdGeneratingSQLInsertClause.executeWithId(
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizDirectorySynchronisationStatusDao.lambda$add$1(
at com.atlassian.jira.database.DefaultQueryDslAccessor.lambda$executeQuery$0(
at com.atlassian.jira.database.DatabaseAccessorImpl.lambda$runInTransaction$0(
at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(
at com.atlassian.jira.database.DatabaseAccessorImpl.runInTransaction(
at com.atlassian.jira.database.DefaultQueryDslAccessor.executeQuery(
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizDirectorySynchronisationStatusDao.add(
at com.atlassian.scheduler.core.JobLauncher.runJob(
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(
at com.atlassian.scheduler.core.JobLauncher.launch(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(
Caused by: org.postgresql.util.PSQLException: ERROR: could not read block 0 in file "base/16389/27664": read only 0 of 8192 bytes
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(
at org.postgresql.core.v3.QueryExecutorImpl.processResults(
at org.postgresql.core.v3.QueryExecutorImpl.execute(
at org.postgresql.jdbc.PgStatement.executeInternal(
at org.postgresql.jdbc.PgStatement.execute(
at org.postgresql.jdbc.PgPreparedStatement.executeUpdate(
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(
at com.atlassian.jira.ofbiz.sql.PreparedStatementWrapper.executeUpdate(
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.lambda$executeUpdate$7(
at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(
at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.executeUpdate(
at com.querydsl.sql.dml.SQLInsertClause.execute(
... 24 more

2021-05-01 16:55:25,985+0000 http-nio-8080-exec-8 ERROR st******.a********* 1015x785x1 17rhz48, /secure/admin/WebSudoAuthenticate.jspa [] com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user attributes 'st******.a*********' in directory 'Crowd'.
com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user attributes 'st******.a*********' in directory 'Crowd'.
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(
at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(

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