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Hey there. On all my service desk pages i have a message as below. We do not use hipchat and have no intention to (we are using slack, but have no need to have that tied into servicedesk or jira).
How do I completely remove this message:
Do you want to discuss this issue? Connect to HipChat."
i went to the "hipchat integration" setting on the project and its unconfigured currently so i doubt that is the problem.
I feel that users may be confused by this and it will generate questions. Its basically an advertisement and I want to remove it. Can i not?
There are 3 plugins that you need to disable to be able to remove HipChat integration entirely.
If you disable those 3 plugins it will no longer show up on Jira issues.
IMPORTANT: You need to be sure that you have never set a workflow with the HipChat Trigger, if you have then JIRA will be unable to start. You will also need to ensure that one is never set in the future.
I have the same question, but I'm unable to disable the plugins listed in Brant's answer. I'm on the Cloud version and I went to "Manage Add-Ons" for Jira Service Desk and found the following.
I'm not able to disable any of these. However I can simply dismiss the HipChat integration from the form. I think that might have to be done by each user though.