Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to retrive Last login details via sso plugin

In the user management section, the last login details are not being captured when logged in from SSO credentials.Whereas in the normal login it is working fine.Please  confirm if we require to change the SAML plugin code.

2 answers

0 votes

Hi @nidhi bala gupta , 

You can check the User Last Login details through the JIRA Database. 

Please visit this link for additional information and query to retrieve the details.

https://confluence.atlassian.com/jirakb/retrieve-last-login-dates-for-users-from-the-database-363364638.html

 

Thanks,

Kiran.

The database method will show the same exact information as GUI shows. If the SSO plugin doesn't trigger the necessary events - the database won't have the timestamp updated.

Exactly it is not capturing the details when logged using SSO .Please help me to understand what can be the reason of this?

Hi ED and Kiran,

Thats true, we are unable to retrive the data of the user from SSO login.Please confirm if we are required to do any plugin upgrade?

 

Thanks,

Nidhi Bala Gupta

Hi @nidhi bala gupta 

I am afraid you'll have to talk to Bitium Support then. It's a 3rd Party plugin and for this plugin to write the timestamp it actually needs to be implemented in that plugin. There is nothing you can do from the outside.

We are also a SAML Plugin vendor and we have implemented that functionality.

If Bitium doesn't have a solution for you and this topic is very important than you may have to consider another plugin from the marketplace.

Here is a list: https://marketplace.atlassian.com/search?query=saml

For our plugins, I can confirm that we correctly update the last login time. 

We can also help you via a Support case or a Screenshare to get your config migrated.

Cheers,
   Christian

Full disclosure: I work for resolution, a marketplace vendor

Can you confirm which SAML plugin you are using? Or is this one provided by SAML IdP vendor? Or your own custom-build?

Hi ED Letifov,

 

The plugin name is SAML 2.0 Single sign in On Jira provided by Bitium Vendor

As Christian has suggested below - reach to Bitium support, it's a commercial plugin, supported by the vendor, so they should be the first point of call, not Community.

The alternative is indeed to migrate to a plugin that sets the timestamp correctly. Both us (EasySSO) and re:solution and others do it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

173 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you