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how to get attachments events in the Jira webhook

sriharsha m
sriharsha m Aug 05, 2021

hi team,

 

I have created jira webhook, but I couldn't see Attachments events check boxes .

Could you please help me to get that.

 

PFB screenshot : 

noAttachments.PNG

 

 

Please help me with this..

 

Regards

Sri

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Mohamed Benziane
Mohamed Benziane Community Leader Aug 06, 2021

Hi,

There is no attachment event, but if you add/remove attachment it should trigger the issue updated event.

Did you try issue updated ?

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sriharsha m
sriharsha m Aug 10, 2021

@Mohamed Benziane  , 

 

Thanks a lot Mohamed.

We are trying using Integration Hub. From Jira -> Servicenow.

We have tried with Issue updated event for attachments sync. But whenever issue has been updated, automatically attachments are being added in Servicenow (  Duplicating attachments everytime).

 

Please help me with this..

 

Regards

Sri

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Cheri Morris
Cheri Morris Dec 03, 2021

Hello Sri,

I am just now trying to solution this issue as well (duplicate attachments from Jira).  Did you find a solution? 

Thanks!

Cheri

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Cheri Morris
Cheri Morris Dec 03, 2021

Sri,

Just wanted to update I fix this with an attachment look up in flow designer. Sharing if you or someone else still needs assistance.

After I parse the payload for attachments

Look Up Records action: condition is Attachment related record is ServiceNow record (previous look up with correlation ID) and Attachment file name is the Jira object attachment file name

If action: count = 0

     Action: copy issue attachment to record

Like • sriharsha m likes this
sriharsha m
sriharsha m Dec 14, 2021

@Cheri Morris 

 

Thanks alot .... It's working !!!!!

 

 

Regards 

Sri..

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