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how to get attachments events in the Jira webhook

hi team,

 

I have created jira webhook, but I couldn't see Attachments events check boxes .

Could you please help me to get that.

 

PFB screenshot : 

noAttachments.PNG

 

 

Please help me with this..

 

Regards

Sri

1 answer

0 votes

Hi,

There is no attachment event, but if you add/remove attachment it should trigger the issue updated event.

Did you try issue updated ?

@Mohamed Benziane  , 

 

Thanks a lot Mohamed.

We are trying using Integration Hub. From Jira -> Servicenow.

We have tried with Issue updated event for attachments sync. But whenever issue has been updated, automatically attachments are being added in Servicenow (  Duplicating attachments everytime).

 

Please help me with this..

 

Regards

Sri

Hello Sri,

I am just now trying to solution this issue as well (duplicate attachments from Jira).  Did you find a solution? 

Thanks!

Cheri

Sri,

Just wanted to update I fix this with an attachment look up in flow designer. Sharing if you or someone else still needs assistance.

After I parse the payload for attachments

Look Up Records action: condition is Attachment related record is ServiceNow record (previous look up with correlation ID) and Attachment file name is the Jira object attachment file name

If action: count = 0

     Action: copy issue attachment to record

Like sriharsha m likes this

@Cheri Morris 

 

Thanks alot .... It's working !!!!!

 

 

Regards 

Sri..

Like Cheri Morris likes this

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