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for multiple departments

hi

 

any one can help me because we are looking for a platform we have some agents and 5 departments.

 

These departments are managed by our company.

 

We are developing a ticketing system and have some specifications.

1.Because we have users for each department, each user's issue will be reported to that department...

2.each department only sees their own tickets (the agents)..separate url for each department so that they believe they have their own ticketing system.

3.Users can only see their own tickets and responses.

4.An admin, similar to a superadmin, will centrally see all departmental tickets. If necessary, assign to departments, or other departments, etc....

 

 If that is possible, please explain how we can do it. I have seen something that can be done about the problem.

Please assist us because we have to test it ,and if it is apt for our company we will go for subscription basis

1 answer

0 votes
Dave Mathijs Community Leader Dec 15, 2022

Hi @M S _Almas_ welcome to the Atlassian Community!

Jira Service Management allows you to create a separate environment for your agents and your customers.

Depending on the type of ticket, an issue will be transferred to a certain department.

That department can have their own dashboard where they will handle tickets for their eyes only.

Note: It won't be a separate URL, it all happens in Jira Service Management.

Dashboards can be created to have an overview - as "admin" for all tickets from all departments.

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