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errors in log - com.atlassian.jira.mobile.jira-mobile-rest

Getting these errors in log after upgrade from 8.7 to 8.20:

1.

2022-01-19 09:33:29,647-0600 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.mobile.jira-mobile-rest], 284 seconds remaining 
2022-01-19 09:33:30,648-0600 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.mobile.jira-mobile-rest], 283 seconds remaining
2022-01-19 09:33:31,648-0600 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.mobile.jira-mobile-rest], 282 seconds remaining

   ___ FAILED PLUGIN REPORT _____________________
    
   1 plugin failed to load during Jira startup.
    
       'com.atlassian.jira.mobile.jira-mobile-rest' - 'Mobile Plugin for Jira Data Center and Server'  failed to load.
               Application context initialization for 'com.atlassian.jira.mobile.jira-mobile-rest' has timed out waiting for (|(&(objectClass=com.atlassian.greenhopper.service.rapid.ProjectRapidViewService)(objectClass=com.atlassian.gr
eenhopper.service.rapid.ProjectRapidViewService))(&(objectClass=com.atlassian.greenhopper.service.rapid.RapidViewHistoryService)(objectClass=com.atlassian.greenhopper.service.rapid.RapidViewHistoryService)))
    
               It has the following missing service dependencies :
                        &rapidViewHistoryService of type (&(objectClass=com.atlassian.greenhopper.service.rapid.RapidViewHistoryService)(objectClass=com.atlassian.greenhopper.service.rapid.RapidViewHistoryService))
                        &projectRapidViewService of type (&(objectClass=com.atlassian.greenhopper.service.rapid.ProjectRapidViewService)(objectClass=com.atlassian.greenhopper.service.rapid.ProjectRapidViewService))
    
               It was loaded from /home/apps/jira/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-mobile-rest-3.2.9.jar

Have to wait till that times out and it proceeds loading.

2. 

2022-01-19 09:38:31,089-0600 ForkJoinPool.commonPool-worker-5 INFO      [c.a.j.cache.soy.SoyCacheWarmer] Warmed 37 soy module(s) in 4258 ms, 4 module(s) were not present or disabled, 0 failed. 
2022-01-19 09:38:32,913-0600 Caesium-1-3 ERROR      [c.a.s.caesium.impl.SchedulerQueueWorker] Unhandled exception thrown by job QueuedJob[jobId=com.atlassian.analytics.client.upload.RemoteFilterRead:job,deadline=1642606712046]
javax.xml.stream.FactoryConfigurationError: Provider for class javax.xml.stream.XMLInputFactory cannot be created
       at java.xml/javax.xml.stream.FactoryFinder.findServiceProvider(Unknown Source)
       at java.xml/javax.xml.stream.FactoryFinder.find(Unknown Source)
       at java.xml/javax.xml.stream.FactoryFinder.find(Unknown Source)
       at java.xml/javax.xml.stream.XMLInputFactory.newInstance(Unknown Source)
       at com.amazonaws.util.XmlUtils.createXmlInputFactory(XmlUtils.java:62)
       at com.amazonaws.util.XmlUtils.access$000(XmlUtils.java:27)

Caused by: java.lang.RuntimeException: Provider for class javax.xml.stream.XMLInputFactory cannot be created
       ... 47 more
Caused by: java.util.ServiceConfigurationError: javax.xml.stream.XMLInputFactory: Provider com.ctc.wstx.stax.WstxInputFactory not found
       at java.base/java.util.ServiceLoader.fail(Unknown Source)
       at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.nextProviderClass(Unknown Source)
       at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNextService(Unknown Source)


2022-01-19 09:38:37,929-0600 https-jsse-nio-8444-exec-4 WARN anonymous 578x5x3 zf4duy 52.119.46.66 /s/ea7407be64443b0cc2393484aa5a5926-CDN/-h5x8yi/820003/ps0d23/1ba87109be572ecf0969107211ec8d42/_/download/contextbatch/css/atl.dashboard,
jira.global,atl.general,jira.dashboard,-_super/batch.css [webresource] error in `Content.writeTo` for com.pyxis.greenhopper.jira:gh-rapid-gadget-common/gh-gadgets.css
com.atlassian.lesscss.UnresolvableImportException: Cannot find plugin://com.atlassian.jira.plugins.jira-ui/less/jira-colors.less
       at com.atlassian.lesscss.RhinoLessCompiler.newLessException(RhinoLessCompiler.java:94)
       at com.atlassian.lesscss.RhinoLessCompiler.compile(RhinoLessCompiler.java:78)
       at com.atlassian.plugins.less.LessResource.transform(LessResource.java:42)
       at com.atlassian.plugin.webresource.transformer.CharSequenceDownloadableResource$1.apply(CharSequenceDownloadableResource.java:44)
       at com.atlassian.plugin.webresource.transformer.CharSequenceDownloadableResource$1.apply(CharSequenceDownloadableResource.java:42)
       at com.atlassian.plugin.webresource.transformer.TransformerUtils.transformAndStreamResource(TransformerUtils.java:40)
       at com.atlassian.plugin.webresource.transformer.CharSequenceDownloadableResource.streamResource(CharSequenceDownloadableResource.java:42)

       at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.mozilla.javascript.JavaScriptException: [object Object] (/js/less/less-patches.js#253)
       at org.mozilla.javascript.gen._js_less_less_patches_js_2._c_runLessRun_29(/js/less/less-patches.js:253)
       at org.mozilla.javascript.gen._js_less_less_patches_js_2.call(/js/less/less-patches.js)
       at org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2429)

and so on... A lot of these `plugin://com.atlassian.jira.plugins.jira-ui/less/jira-colors.less` errors.

 

HELP!!!

2 answers

1 accepted

0 votes
Answer accepted

I also barely managed to make a reply here. What's up with all the bugginess guys?

Alright, managed to resolve this by uninstalling "jira software" from "apps" and also cleaning out stale cruft from $datadir/jira/plugins/installed-plugins 

Hey @Fused Team ,

I recommend you to raise a ticket to Atlassian Support since this seems to require a troubleshooting session.

https://support.atlassian.com/contact/

How? It says that isn't available for us.

Atlassian no longer offers personal support for Starter Licenses. Read the blog post.

These are other community members you're replying to, not Atlassian. If support isn't an option maybe consider upgrading your license.

Employees frequently monitor these forums, especially when it comes to bugreports. Next license level for self-hosted product is $42k/year.

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