After upgrade Jira core 8.5.3 to 8.17.0.
We found that there is an error message on JIRA and failed to access all Insight (Plugin) related fields and configuration.
Hi @Terence Ma
What version was insights on and to what did you upgrade it?
If the old version was before 8.4 you should take a look at this page. https://documentation.mindville.com/insight/latest/preparing-for-insight-version-8-4-36953678.html
In that case you should have performed what is writen in the documentation link i previously mentioned.
i'm not sure if this will still work after the upgrade as the instructions mention you have to perform 1 query already before (and 1 after) the upgrade.
If you have a backup (install, and data folders + database), i would suggest to restore it first and restart
If you upgrade something, it is always a good idea to read the release notes first, this also includes the plugins, and make a backup before you actualy start the upgrade process.
Hello @Terence Ma,
Did you updated the Jira Plugin before the upgrade.
Or can you please check is there any Insight upgrade that is compatible with the 8.17.0 version.
Please check from the above link.
Hello @Terence Ma ,
If you using old DB, you may face some errors.
Please check the below-supported software for 8.17.0.
If any upgrade is needed please check and test in the stage environment.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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