I was recently given the task of finishing the build of a project. The project was half built when i started. The workflows of the project were already built but the project manager wanted to augment the some of the existing workflows with new statuses and deleting old statuses. I did just that... augment the existing workflows to specs and they look great. HOWEVER.....when a new ticket is created the workflow tab within the newly created ticket still has the statuses of the old workflow (before augmentation). What gives?? When i look up the workflows via the admin cog my newly created workflow with the new statuses appear. Why does the workflow tab within a newly created ticket have the old statuses??
1. Publish the new workflow with the changes. Saving the changes is not enough - you have to click the Publish button.
2. After that check the board settings to see if the statuses are showing up there. If so, then you can map the new statuses to new or existing columns on your board. Then you should be good to go.