I have a particular user that had previously left the company and was disabled within Active Directory. That person has now returned to the company and I have enabled them within Active Directory. JIRA does not show the person as active, still shows inactive. I have forced a LDAP directory synchronization. I have updated a different user's AD group membership and viewed within JIRA to confirm successful directory synchronization. I have re-enabled a different person and successfully viewed within JIRA that person going from inactive to active. Where do I go from here?
The solution that finally worked for me.
So the question here is why does it need to be disabled, moved to a different OU, sync then repeat the process (inverted) before it can finally catch up. It can mean that it only syncs one time but it does not explain the need to move them to a new OU. We can send a question to Atlassian (support.atlassian.com) and/or update their documentation about this.
Another hack to get around it:
select ID, user_name from cwd_user where email_address="email@example.com";
update cwd_user set active=1 where ID=<USERID_FROM_ABOVE>;
The restart Jira.
Atlassian, please add functions in jira to re-enable and resync, not to have to hack our infrastructures around to get around easy issues like this. A user should not have to be disabled, moved around, or Jira db hacked and jira becoming unavailable, when the fix is this easy!
To force a sync in Jira, go to Admin --> User Management. On left column of options, select "User Directories". Locate the listing for your Active Directory within the list of "User Directories" and on the right side you should see the word "Synchronise". Select it to synchronize.
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