Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,901
Community Members
 
Community Events
184
Community Groups

Why are emails from a specific sender are not copying the description to the ticket.

Edited

Hello, 

I have set up a project and have an email address that is used to create tickets. When I send an email from my personal account (gmail), the body of the email is copied to the description of the ticket (as expected). When I send it from my company email address, the same thing happens. When a user outside of our organization sends an email, the ticket is created properly and the description is copied over. However, when we receive an email from their support email address, the issue is created, but we only get "[Created via e-mail received from: ***** Support <support@*****.net>]"

1 answer

0 votes
mogavenasan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 17, 2021

Hi @traxacctadmin,

You will need to look at the email content, sometime different email clients will insert different syntax into the email. Normally, we would not see the difference if we are using the email clients, but on the plain text mode, we will be able to see the differences.

You can use the steps in this doc to see the message source (text mode).

I hope that this helps.

Thanks,
Moga

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events