Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,449
Community Members
 
Community Events
175
Community Groups

Why am I receiving email notifications for issues that I'm not a watcher and not interacted with?

Edited

Problem

I constantly get email notifications from a wide range of issues from projects I never do any work in. I'm not a watcher of these issues, and I have never interacted with them in any way.

So why am I getting so many update emails?

 

My Thoughts

The only possible culprit that I can think of is I created many of the Jira Automations that we currently run for our users (and no I created a service account that performs the actions, nothing is done with my user) and possibly the fact that I'm an admin, but I don't think either of these things should be bombarding me with unnecessary notifications.

Any ideas, or do you have any advice where to start troubleshooting?

1 answer

1 accepted

1 vote
Answer accepted
Rob Horan Community Leader Jan 18, 2023

Hi @Benjamin Dains ,

Your project notification scheme is most likely configured to send to role or group members at key points.  This would sent to all, regardless of whether or not they are a watcher.

Thanks for the quick reply @Rob Horan I'll go take a look at that! I appreciate the insight.

@Rob Horan well this is going to get really weird now, I checked the notification schemes and those all look like they shouldn't be sending me anything.

So I looked into the notification helper, and I used some of the issues that I received via my inbox this morning, and none of the notification events show green for my user. According to the helper I shouldn't receive any notifications on these random issues. I even tried a few, all from different projects along with every possible event combination, and still not seeing a reason why I should have received the updates.

To top it off we only have one notification scheme for all projects.

@Rob Horan I figured out what was going on, and it's pretty silly. The service account I created is using my email so when the reporter gets an email, it's being sent to me. 

Oops!

Thanks for the help. :D

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events