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Where has 'Add Watchers' gone in the new JIRA view?

Re-asking this question since the current "Answered" question, didn't really answer the question.

I want to be able to add others to watch tickets so they receive their email notification. 

Where has ADD WATCHERS gone?

 

(Poorly) Answered question:  https://community.atlassian.com/t5/Jira-Core-questions/Where-has-Add-Watchers-gone-in-the-new-JIRA-view/qaq-p/774776

 

 

5 answers

2 votes

Hey @Anthony Brittis

Click on the Lozenge with the number displaying the number of watchers. ex: 0 if no one is watching the issue.

This should bring up a dialog that will allow you to add other watchers, assuming you have the project permission configured to do so.

Hope that helps.

Hi @Bhushan Nagaraj,

In the new Jira view I don't see a lozenge displaying the number of watchers, just a lozenge with no numbers that toggles my watcher status. Are you sure you're not referring to the old view? Please verify, thanks.

@Bhushan Nagaraj - This only works for the old view.  The latest (new) Jira view only allows the user to toggle their watch status.  There is NO WAY to add other watchers unless I switch back to the old view.

Like Joe Vallejo likes this

I am using Jira cloud, in a Software-type project, and clicking on the lozenge with the number of watchers do not show a dialog to add other watchers.

 

UPDATE: Apparently I was clicking on the wrong area of the lozenge, in the old view

Please add watcher management to the new issue view.

There is no way to manage watchers, nor in the old view, nor in the new view:

image.png

Hi Rogelio, actually I can still manage watchers in the old view. That is, right now in Jira cloud when I view an issue in the old view, on the right-hand side next to "Watchers" it shows the number of watchers. When I click on that number it opens a window with (1) a list of the users that are watching, and (2) an "add watchers" input box. Thus I can view, add and remove watchers in the old view. 

Hi @Scott Saccone , I just reverted back to the old view and it seems like when I click on the number beside Watchers, I can only see my name and not add.  Any insight in what I should do? Thanks!

Jira.PNG

Hi @Xavier Poulin, some of my team members had this problem recently. The solution was a bit tricky to find: it turned out I needed to give them the "Browse Users and Groups" privilege on the "Global Permissions" page https://yourdomain.atlassian.net/secure/admin/GlobalPermissions!default.jspa. Hope that helps.

Like Kevin Alvarado likes this

Thank you, @Scott Saccone

We will try this for sure!

Looks like watcher management has now been added to the new Jira view. The new features are described here. I was able to verify I can view/add/remove watchers in the new view on my own cloud instance.

Um, no.  You can only change your own watcher status to "Watch" or "Unwatch".  You can't add watchers to let people know there's an issue and make it easy for them to find/track it.  You have to send them email outside Jira, or a text with the link in it.  Not convenient.

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