What's the quickest way to block notifications from JSM Projects that an agent may be a part of?

[Deleted user]

Hi there,

What's the quickest way to block notifications from JSM Projects that an agent may be a part of?

We're facing a challenge where we will have agents in multiple projects, but we're looking for those agents to only receive specific notifications relevant to them from those projects they may be a part of. 

What is the easiest solution to block specific unneeded noise for these agents?  

[Stephen Wright _Elabor8_]

Hi @[deleted] 

Do you mean email notifications?

If so, I would...

• Create a new Notification Scheme
• Limit the notifications to only those which are useful for Agents
• Apply it to all relevant JSM Projects

These notifications are only for internal Agents, and differ from customer notifications - see more about notifications for JSM Projects on these help pages.

You can also see the differences between internal and customer notifications on this help page.

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You could also consider if Automation is an option here.

For example...

• Limit notifications using the Notification Scheme
• Create custom notifications using Automation - such as...
  • If the Due Date is before today, send an email to the Assignee
  • If the ticket was last updated over 3 days ago, add an internal comment informing the Assignee
  • ...etc

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Let us know if this helps answer your question - or if you need any additional help!

Ste