Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,807
Community Members
 
Community Events
176
Community Groups

What's the quickest way to block notifications from JSM Projects that an agent may be a part of?

Deleted user May 03, 2022

Hi there,

What's the quickest way to block notifications from JSM Projects that an agent may be a part of?

We're facing a challenge where we will have agents in multiple projects, but we're looking for those agents to only receive specific notifications relevant to them from those projects they may be a part of. 

What is the easiest solution to block specific unneeded noise for these agents?  

1 answer

0 votes

Hi @[deleted] 

Do you mean email notifications?

If so, I would...

  • Create a new Notification Scheme
  • Limit the notifications to only those which are useful for Agents
  • Apply it to all relevant JSM Projects

These notifications are only for internal Agents, and differ from customer notifications - see more about notifications for JSM Projects on these help pages.

You can also see the differences between internal and customer notifications on this help page.

 


You could also consider if Automation is an option here.

For example...

  • Limit notifications using the Notification Scheme
  • Create custom notifications using Automation - such as...
    • If the Due Date is before today, send an email to the Assignee
    • If the ticket was last updated over 3 days ago, add an internal comment informing the Assignee
    • ...etc

 


Let us know if this helps answer your question - or if you need any additional help!

Ste

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events