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We have 2 users that are not receive the JIRA notifications.

Background info

Jira notification emails are received from:   


Jira Notifications are not being received by:

The last JIRA notification received by these 2 user dates back to May 2019




The above users do receive regular e-mail just fine from the following Jira email address:: BUT NOT From


The Following Users belong to the same group & receive these emails just fine from:






I have verified their profile and have not been able to find any difference


1 answer

1 accepted

0 votes
Answer accepted

Check with your mailer team if receiving email from is disabled for Elena and Tatiana.

Thank you.


Can we please leave this question open while we check

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