Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User cannot choose new issue view?

I am a Jira Cloud admin and I chose the new issue view for myself in the past, configured it, and I'm happy with it.  I have a newish non-admin user who sees the old view when she navigates to a single issue, or from backlog view, or from sprint view.  I see the same when I temporarily log in as her through User Maintenance.  Neither of us can find an option for her to switch to new view.

Surfing documentation and community, I see several posts from last year advising of a setting in Avatar>Personal Settings or Avatar>Profile.  I see both of these options, but neither has a switch for the new issue view.  Turning Jira Labs off or on does not seem to affect the issue view.

How can my user choose the New Issue View for herself?

Is there a way for me as an admin to default all users to the new view?

1 answer

0 votes
Andy Heinzer Atlassian Team Feb 12, 2019

In this case, I would recommend opening a support ticket with our Cloud support team.  You can do this by going to and then selecting Technical issues and bugs, select your product (Jira), and then be sure to include your Cloud site URL.

This will make sure your request reaches our Cloud support team.   I suspect there could be something different about that user account, or your Cloud site.  I don't believe that there are any settings that you as a site-admin in Cloud can manage to affect this any longer for other accounts.

There was a time when admins could revert their users to the old issue view.  However it is my understanding now that all the Jira Cloud sites have now been migrated to the new  view.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

221 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you