Updated Column add-ons

Question

hi Community

Id like to confirm if Jira supports a feature that I used with other ticket management software.

Currently, the Jira 'Updated' column shows when a ticket was last updated - however, is Jira also able to show how many unread updates are available for a particular ticket?

In other systems, the updated column would show a small number in red next to Updated field.

thanks

Paul

Nic Brough -Adaptavist- · Answer

Again, Jira is not trapping any information about when you've "read" an issue update, so there's no way to do this.

Paul Mosca · Answer

thank you Nic, its not so much when I last looked at it, Id like to know when a client responds to their ticket, in other systems, it showed this on the last updated column with a number alongside it to show how many times that user has responded....so basically Id like to know if it can show somehow the number of unread updates a client has made to their ticket?

Nic Brough -Adaptavist- · Answer

Jira doesn't track when you last looked at an issue, so, no, there's no data being trapped that could answer the question

I suspect it's mainly because there are a lot of ways to do it - did you last look at it when it turned up in a report?  A gadget?  It's on a board you have open?  Obviously a plain issue view will be "last looked at", but when it's on display as part of a search and you click on it in the issue navigator (which isn't the full issue view)?