Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,236
Community Members
 
Community Events
165
Community Groups

Unsupported collation error - how serious is it

Hey all

So I am finally getting around to upgrading my jira from LTS 7.13.6 to LTS 8.6.5. Doing my test system first so I can play a little with it.

During the upgrade I got the "You are using an unsupported postgres72 collation" error. (we are on postgres9.6 so the message itself is confusing)

Led me to https://confluence.atlassian.com/jirakb/unsupported-collation-error-thrown-in-jira-server-using-postgresql-776657961.html

We are using en_US.UTF-8 which I guess used to be fine but is no longer supported.

The interesting thing is that after that message. I shut down jira and restarted it again, and it came up without complaints.

So before I dump my database, re-create the database, and restore the data, (or worse do the XML thing) Just how serious is this error?

Thanks

 

2 answers

1 accepted

0 votes
Answer accepted

I can't say it's serious or not, the setting is not the only factor in making that judgement.

Take a really simple case - your people all work in more western European languages that can all write everything with ASCII codes numbered below 256 (this includes a much wider range of characters than English speakers, even when expanded out to American, Australian or even Indian English variants).  Collation in them is utterly irrelevant, the computers are happy with cedillas, umlauts, accents and the rest.

But when you start to talk in Turkish, Latvian or Farsi/Persian for example, it starts to fail, badly. (And bear in mind this includes people's real names).

UTF encoding draws a lot more in, and hence is a very good idea.

The good news is that the wrong collation will not break your data.  There's no data loss, nothing will corrupt, crash or disappear.  You won't have performance or backup issues.

But you could easily run into "my search won't work", or, worse, "I can't log in"

Thanks. I had a feeling it was something like that. Given my environment (US company, etc), it doesn't sound to critical to change it. I'd rather get the upgrade to the LTS complete. Having to add in a export/restore at the same time is more overhead that I would not want to deal with just now.

hello @Andrew Laden ,we have seen this reported during our JIRA upgrades (8.5.3), as it hits this and prompts us to ignore it and continue. (which we did). We have continued to disregard it and had no impact on any functionality. So, I don't think this is a serious issue.

This behavior looks to be an occurrence of the following bug report, you can upvote and add a comment there if you like:

Took a look. We arent seeing the same thing. In that bug it cant determine the collation. 

In my case its determining the collation, it just doesn't like it anymore.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

260 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you