Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unrequire Fields Based on Resolution Type

Currently, a workflow is set to require three fields when a ticket is closed.

However, if a ticket is closed for reason "Duplicate" we do not want these fields to be required.


How can I set this up?

1 answer

1 accepted

0 votes
Answer accepted

How do you require the fields? Through the Field Configuration Scheme or the workflow validators? If it's through the workflow, I'm assuming you use the Validator.

The 3 fields make this difficult. If it was only one, you could add a condition with the Value Field (assuming you have JSU), setting the Resolution = Duplicate, and having that be one condition. You could then add another condition for value field, setting it to be not empty, effectively requiring it. You would then set the Workflow to go with "Any of the following Conditions" instead of All, and remove the validator. Since there are 3 fields, this would require any of the 4 conditions, and would only make one required. 


The easiest way I can see would be to add a separate transition to Closed. You can name it "Duplicate", and it would show up as a separate button next to Close. This Duplicate transition would not have the workflow validator that requires the fields. You could even add a validator that sets the resolution to duplicate. 

Hello Devin,

We are using workflow validators.

I will try your suggestion adding a seperate transition, although this isn't the perfect solution.

Thank you though! 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

255 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you