An error occured during the import process.
Hello @Francisco Gomez Balastegui,
Thank you for reaching out to Atlassian Community!
Checking the logs from your site, I was able to find out that the error happened while importing the users.
Caused by: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.idp.client.exceptions.LicenceExceededException
Since you are importing a backup to a Free site, the number of available seats is limited to 10 for Jira Software, Core, and Confluence and 3 for Service Management.
With this said, you can deactivate the users from the other site or remove them from groups and create a new backup or you can do it directly from the entities.xml.
On the entities file, search for this information and change the active=1 to active=0. If you don’t know the groups they are members of, let only your account and other two as active since it’s the limit for Service Management.
<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" firstName="" lowerFirstName="" lastName="" lowerLastName="" displayName="" lowerDisplayName="" emailAddress="" lowerEmailAddress="" credential="nopass" deletedExternally="0" externalId="" localServiceDeskUser="0"/>
After that, zip the file and try to import it again.
If it shows any other error, please let us know.
Here through community, we can’t access your old and new site in order to perform such steps.
I can see that you are a site admin of four sites and a user of three sites, so if you need to restore one of the sites that you are not a site admin, you need to ask for the site admin to add you to the jira-administrators group, so you can create a backup to import to your new site.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
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