Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,560
Community Members
 
Community Events
165
Community Groups

Unable to login with LDAP active directory after upgrade to 8.22.3

I upgraded Jira Core to 8.22.3 and I am now unable to login with my active directory accounts.  

I logged in with the recovery account and test the remote directory connection.  All of the steps complete except the user authentication.  I get this error:

 

Test user can authenticate : Failed
org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090439, comment: AcceptSecurityContext error, data 57, v4563]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090439, comment: AcceptSecurityContext error, data 57, v4563]
For more information regarding LDAP error codes see Troubleshooting LDAP Error Codes.
I tried resetting my service account's password with no effect.  The user passwords are correct and can authenticate as regular logins.

4 answers

I'm experiencing the same issue after the update to 8.22.3 ...

All of my users can't connect to jira anymore since this afternoon !

Is there a quick fix or a workaround ? 

  • Update: reverted to my previous version and it's fine. Thinking I'll either try again or update incrementally until it breaks. 
Like # people like this

Thanks for this temporary fix !!

The suggested workaround also worked for us, thanks a lot for this!

Update 2: Used Monjal Patel's workaround link and it worked.

  1. Updated to 8.20.8 (i wanted to be sure my version of files were not too far out of date)
  2. Replaced the DefaultApplicationRoleManger files in the web-inf folder per https://jira.atlassian.com/browse/JRASERVER-73875

 

From the link:

2) Permanent Solution: Copy/ Replace the old files of 8.20.8 or earlier in directory "/atlassian-jira-software-8.20.9-standalone/atlassian-jira/WEB-INF/classes/com/atlassian/jira/application"

DefaultApplicationRoleManager$1.class
DefaultApplicationRoleManager$BillableUserCountLoader.class
DefaultApplicationRoleManager$DelegatingSettableFutureTask.class
DefaultApplicationRoleManager$RoleLoader.class
DefaultApplicationRoleManager.class

 

On update to 8.20.9 the error occurred again.  On replacement of the files I was able to login.

Copying the file javax.crypto.spec.SecretKeySpec_1649567443152 from old backup did the job irrespective it has different name , this worked as it belonged to same instance but existing on old infra 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

208 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you