Thank you Nic, the problem was solved, doing what you proposed!
Can Jack see the issues from which the list Ellen gets is populated?
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Yes. Jack in all other respects sees the same and has the same rights as Ellen. They are just a double resource doing the same on the same project.
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Ok, that's the usual culprit.
Next thing to try is having Jack search for some of those issues in the navigator, and Ideally open a couple up (just to look at them in the usual view screen). Then retry the picker.
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