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Trying to configure Insight Asset Management - Always go back to Dashboard

I just install the Insight Plugin but when trying to configure it, I always end up back at the dashboard. 


Checked the log and it says : 


2021-10-20 09:55:08,928-0400 http-nio-8080-exec-22 url: /secure/ManageObjectSchema.jspa; user: wlandry WARN wlandry 595x5633x2 9orvks IP_REDACTED,IP_REDACTED /secure/ManageObjectSchema.jspa [c.r.j.p.i.c.web.action.InsightAction] Redirect due to license condition


So question is, is there a way to have Insight Asset management with a Jira Software / Jira Core  8.18.0 ?


From my understanding it will only work with  Data Center version of Jira Software 8.14 and Jira Service Management 4.14 ??


Thanks for enlighting me! 

1 answer

0 votes

I was a little worried about your question.

We are currently using Insight  8.x with Jira 8.13.11/JSD 4.13.11 (server) and I was concerned that I would be locked down to this version until we upgrade to DC.

But I was able to upgrade a staging environment to Jira 8.20.0/JSM 4.20.0 without issues. It showed that I was upgraded to insight 9.1.2 when I upgraded JSM.

And it does seem that there is a place to apply my Insight License to the Insight plugin (upgraded when I upgraded JSM). 

But looking at the marketplace, I see only Insight version up to 8.9.3. 

So perhaps, with a Jira SW/Core only installation, you are capped at 8.x ?

So I ran the test... I uninstalled JSM from that environment. This removed Insight.
And while I can't find insight in the UPM, to re-install, I can use the "Upload app" to re-install 8.9.3 from the page. This might have broken my app because the db tables had already been upgraded to 9.1.2. But the app UI appeared to work as expected.

Then I removed my license, uninstalled the standalone app and re-installed JSM and re-applied my JSM license. This did not give me access to Insight. Insight was listed as installed but unlicensed.

So in conclusion, I think that if you purchased an Insight standalone license before Feb 2021, it should be possible to keep renewing and using it until Feb 2023.

If you haven't bought a standalone Insight license before, then the only way to get Insight is to get JSM DC. Only getting JSM Server is not enough.

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