Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,473
Community Members
 
Community Events
176
Community Groups

Trying to configure Insight Asset Management - Always go back to Dashboard

I just install the Insight Plugin but when trying to configure it, I always end up back at the dashboard. 

 

Checked the log and it says : 

 

2021-10-20 09:55:08,928-0400 http-nio-8080-exec-22 url: /secure/ManageObjectSchema.jspa; user: wlandry WARN wlandry 595x5633x2 9orvks IP_REDACTED,IP_REDACTED /secure/ManageObjectSchema.jspa [c.r.j.p.i.c.web.action.InsightAction] Redirect due to license condition

 

So question is, is there a way to have Insight Asset management with a Jira Software / Jira Core  8.18.0 ?

 

From my understanding it will only work with  Data Center version of Jira Software 8.14 and Jira Service Management 4.14 ??

 

Thanks for enlighting me! 

1 answer

0 votes

I was a little worried about your question.

We are currently using Insight  8.x with Jira 8.13.11/JSD 4.13.11 (server) and I was concerned that I would be locked down to this version until we upgrade to DC.

But I was able to upgrade a staging environment to Jira 8.20.0/JSM 4.20.0 without issues. It showed that I was upgraded to insight 9.1.2 when I upgraded JSM.

And it does seem that there is a place to apply my Insight License to the Insight plugin (upgraded when I upgraded JSM). 

But looking at the marketplace, I see only Insight version up to 8.9.3. 

So perhaps, with a Jira SW/Core only installation, you are capped at 8.x ?

So I ran the test... I uninstalled JSM from that environment. This removed Insight.
And while I can't find insight in the UPM, to re-install, I can use the "Upload app" to re-install 8.9.3 from the https://marketplace.atlassian.com/apps/1212137/insight-asset-management/version-history page. This might have broken my app because the db tables had already been upgraded to 9.1.2. But the app UI appeared to work as expected.

Then I removed my license, uninstalled the standalone app and re-installed JSM and re-applied my JSM license. This did not give me access to Insight. Insight was listed as installed but unlicensed.

So in conclusion, I think that if you purchased an Insight standalone license before Feb 2021, it should be possible to keep renewing and using it until Feb 2023.

If you haven't bought a standalone Insight license before, then the only way to get Insight is to get JSM DC. Only getting JSM Server is not enough.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events