Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,389
Community Members
 
Community Events
176
Community Groups

Transition conditions not working

Hello Everyone, 

I am facing a weird issue here. 

I designed a custom workflow and each transition has one or two conditions based on the group. It works fine for certain users as it is suppose to work (i.e it shows you dont have permission to make this transition) while some users in the group can make the transitions throughout the workflow. I checked users access and groups and it looked the same as others. I am the admin for this and it also shows me i dont have permission to make the transition as I am not in any of the groups which is fine. 

Why would some users still be able to make the transitions? why would the condition wont apply to certain users and applies to others?

1 answer

0 votes

Could you show us all the conditions you have set for one of the mis-behaving transitions, and then the roles, groups etc for one of the people who don't appear to be experiencing the right block/allow?

Here is the scenario:

NEW ----------------> In Progress -----------------> Done
           (HR GROUP)                           (HR GROUP)
                                                          (ACCT GROUP)

basically acct group should not be able to make a transition from new to in progress, but somehow few people in the group are able to make the transition. 
The condition I have used is radio button (Users in a Group). Above is just an example, my workflow is much bigger. And somehow few people in ACCT group can make the transition throughout the workflow. 

I havent changed any roles for the project, its default or just nothing. I am the lead for the project but as I havent added myself in either of the groups, I am not able to make the transitions and thats how it should be as per groups.

I doubled checked the group members, their individual profiles as well but nothing different for them.

Hope I was able to explain it right. 

I found one more problem while trying to resolve this. If I add myself in the group, it gives me the permission to transition the issue which is good but after I remove myself from the group, I still have the permission. Looks like groups are not updating on the workflow. 

Conditions are evaluated at the point where an issue is displayed.  There is no "groups updating on the workflow".

Could you show us the conditions you have on the example transition?

image.pngimage.pngHere are the first two transitions

I was able to make it work. Thank you for the replies. 

Hello,

 

I have the same problem.

What have you done ?

 

Thank

Apparently it was the issue on atlassian cloud database. I reached out to the support and they were able to refresh the database on their end. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events