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Ticket displaying complete

Deleted user Feb 18, 2022

Hi 

When I move my tickets to done status - after completion, and then move it back to in progress the ticket crosses out as done

 

How do I change this settings?

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Laura Campbell _Seibert Media_
Laura Campbell _Seibert Media_
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Feb 18, 2022

Hi @[deleted] 

Welcome to Community.

It sounds like you need to clear your resolution field when you transition the issue from Done back to in progress.

Check out this documentation: https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html

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Deleted user Feb 18, 2022

Thank you so much @Laura Campbell _Seibert Media_  I will follow the instructions and give it a try

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Deleted user Feb 18, 2022

I am struggling to find the post function icon

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Laura Campbell _Seibert Media_
Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Feb 18, 2022

If you have permissions to edit workflows, click on the transition from Done to In progress, and you should see a properties panel. From the properties panel you can add a post function.

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