Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The assignee unable to receive the mail notification

Scheme used by my project is Low Notification Scheme.

1. According the current notification setting, the assignee should be receive a mail notification if any update on the story or issue, but actually the assignee received nothing if any update on the story. Do you have idea for this problem and how to fix it?

2. To change the notifications, contact your Jira administrator. How to find out the Jira administrator contact information?


2 answers

2 accepted

0 votes
Answer accepted

are you in the same jira project?

do you get jira mails for the issues? - then mails work and are possibly in spam folder of your team member.

what are the notification settingy in the user profile?

You can choose whether you receive email notifications for issue activity when:

  • You’re watching the issue

  • You’re the reporter

  • You're the assignee for the issue

  • Someone mentions you

  • You make changes to an issue

Even if you clear all checkboxes, you may still receive other email notifications configured by your Jira admin.



do you know who gave you your login data?

aks your boss who'S your jira admin / contact person

Once accepted the the Jira Terms of Service  then I can login the Jira with my LDAP ID automatically when opening my company Jira website. So actually no one gave me the login data and I have no idea who is the jira admin / contact person. 

0 votes
Answer accepted


Thanks for your quickly response. 

I found the assignee won't received the mail notification if the assignee update the issue in Jira by default. 

Yes, you are right, after update the notification settingy in the user profile, the assignee also can get the notification too if he update the issue. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

☕️ Monday coffee with Jexo: Weekly Atlassian news roundup | 21st June 2021

Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...

59 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you