Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sub-tasks and multiple assignees

Deleted user Jun 06, 2016

Hello everyone

We use JIRA as a database for our production of books, which means that each book is an issue.

Each book is a unique issue and has a reporter/assignee from our office, who handle the primary work on the book. There are multiple tasks to each issue/book, e.g. cover production, which is handled by freelancers who work in JIRA from home. They have a hard time keeping an overview of their work, since we can't assign them to our titles.


At the moment, we have disabled sub-tasks, but I thought they might be useful for this. But each sub-task receive a new issue-key(which opens up a whole bucket of problems with our existing setup). Is it possible to have sub-tasks not have an issue key?

Is there a better way to have multiple assignees? I read the link below a couple of times, but none of the solutions seems like what I'm looking for, except the sub-task one, which in turn is troublesome, due to the nature of multiple issue keys.
https://confluence.atlassian.com/jira062/how-do-i-assign-issues-to-multiple-users-588581419.html


Thanks for any help and sorry if I've been unclear in any way,
Nikolaj

4 answers

1 accepted

2 votes
Answer accepted

Subtasks MUST have an issue key. In most respects, they're the same as regular issues. They can have their own workflow and screens, and can be converted to regular issues.

I've never encountered problems with subtasks. What are the problems caused by subtasks having an issue key in your system? Regardless of your current issue with the freelancers, it sounds like anything that prevents you from using sometasks mut be crippling to say the least. Tell us about your issues, maybe we can help.

Deleted user Jun 06, 2016

Hi Nicolas

Thanks for the swift reply!

I see, and I admit it makes sense.

Without going too in-depth, we track a lot of statistics by issue-key and have a lot of issues in our system (20.000). And if we had to add a couple of sub-task per issue, we would lose the overview we have now I'm afraid.

I feel a bit stupid for asking, because when I looked around a bit more, I found out, that I can add a custom field, where I can add a user. This will actually solve our problems, without adding subtasks, since I can just add a "Freelancer"-field to every issue, and add whoever is working on it. 

The custom field could be a workable solution. You lose some functionalities by not using the Assignee field, some JQL functions for instance (like "assignee = currentUser"). That could be an annoyance, but I can't think of anything truly bad that can't be worked around.

Notifications however can be set up to notify the value of a User custom field, so that would be ok.

Deleted user Jun 06, 2016

I think it suits our needs for now smile

Would you know if it possible to set up a Issue security in a way, so a user can only see the issues they are assigned to in this custom field?

Thanks for all the help!

Joe Pitt Community Leader Jun 07, 2016

Issue security looks at the standard Assignee field. You'd have to modify code to have it look at another field.

Deleted user Jun 07, 2016

Ok, thanks! Case closed for now smile

1 vote
Joe Pitt Community Leader Jun 06, 2016

Sub-tasks are issues so they must get a number. It is the primary key in the database. No, you can't have multiple assignees, which really means it really isn't assigned to and the responsibility of anyone and will get overlooked (real life experience).

Deleted user Jun 06, 2016

Hi Joe

I see your point, thanks for answering so fast smile

I managed to find another solution meanwhile, sorry to bother all of you! 

Hello,

We are similarly trying to avoid creating so many sub-tasks for our issues and we are investigating this plugin:

https://marketplace.atlassian.com/plugins/com.idalko.jira.plugins.igrid/server/overview

I haven't mastered it yet but it's worth checking out.

Deleted user Jun 06, 2016

Hi Cristina
This looks interesting, thank you! smile 

Hi Nikolaj,

One possible option would be to use one of the plugins that gives you checklists within your issues.

Here is one we wrote for example:  https://marketplace.atlassian.com/plugins/com.topshelfsolution.simpletasklists/server/overview

Instead of subtasks, each JIRA issue can have an arbitrary amount of "todo" items within it. These are tracked independently, and don't have standard JIRA issue keys. Additionally, each user gets a personal "inbox" of sorts, showing all the tasks the user was mentioned in.

Can the list of To Do items be added automatically for each type of issue?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

239 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you