We are using Jira Cloud and Service Desk.
I want to store Description to custom field Original Description when a new issue is created
I used Post Function Copy Value From Other Field
But the result was like that:
Some Text --> Optional[Some Text]
If I tried the same Post Function with Source Field Summary, everything was OK.
Any suggestions where the problem is?
Now when each issue is created, it will add the desired default label as long as the issue is created in that project. You might need to refresh the page after each issue creation to see it.
You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, then instead of going to Project Settings, go to Jira Settings (cog icon on left-hand navigation bar) > System > Automation Rules (left-hand menu).
For more on using Automation For Jira see these help pages.
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