Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sorry, a communication error occurred while trying to contact the remote authentication server Edited

Hi everyone

We unsuddenly have the following error when trying to login to JIRA (Jira Server 7.3.1 ):

Sorry, a communication error occurred while trying to contact the remote authentication server.

Although crowd works well. Authorization in Confluence works. And we can't authorize to JIRA as local user too. We tried to reboot JIRA few times. Nothing changed.


2021-01-20 09:59:01,079 JIRA-Bootstrap ERROR [c.a.s.core.lifecycle.DefaultLifecycleManager] LifecycleAware.onStart() failed for component with class 'com.atlassian.oauth.serviceprovider.internal.ExpiredSessionRemoverScheduler' from
plugin 'com.atlassian.oauth.serviceprovider'
java.lang.IllegalArgumentException: Job handler already registered: Service Provider Session Remover
at com.atlassian.scheduler.compat.clustered.ClusteredCompatibilityPluginScheduler.registerJobHandler(
at com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler.registerJobHandler(
at com.atlassian.oauth.serviceprovider.internal.ExpiredSessionRemoverScheduler.onStart(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecyleAware(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStartIfStartedAndEnabled(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.access$300(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwares(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyStartableLifecycleAwares(
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.onPluginEnabled(
... 2 filtered
at java.lang.reflect.Method.invoke(
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(
at com.atlassian.event.internal.EventPublisherImpl.publish(
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(
at com.atlassian.plugin.manager.DefaultPluginManager.onPluginRefresh(
... 3 filtered
at java.lang.reflect.Method.invoke(

Please help us in resolving this.

1 answer

Hi @N,

Unfortunately, the error that you have provided has nothing to do with the user authentication mechanism in Jira.

You should retrieve your local Jira Admin user account first and then troubleshoot the problem with the connection to the Crowd server. You may refer to Retrieving the JIRA Administrator.

I hope that this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

193 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you