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Slack notifications for tickets about to break SLA

Nicolas Gomez
Nicolas Gomez Nov 12, 2021

Hi all!

 

Is it possible to notify when a ticket is about to break the SLA? For example, if the due date is 2021121 when the current day is 20211111 I want to be notified because the SLA will be exceeded in the following 10 days.

 

I have the Jira filters built, but I cannot set a notification that notify when a new finding is in this situation. Currently, I'm using Slack integration in the related project, but this does not work as I mentioned.

 

Thanks!

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Daniel Eads
Daniel Eads Atlassian Team Nov 15, 2021

For a very similar Automation rule, check out Morning Slack digest of Open Jira Issues . This is roughly what you're looking for, with just a slight tweak to use the JQL filter you've already created to catch the issues about to breach SLA.

Cheers,
Daniel

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Jimmy Seddon
Jimmy Seddon Community Leader Nov 12, 2021

Hi @Nicolas Gomez!

Welcome to the community!

What about using a scheduled Automation rule?  You can setup a rule that will trigger based on whatever interval you want (such as once a day).

Then, you can configure it to send a slack message with the details of the items that will breach soon.

I hope that helps!

-Jimmy

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