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Slack notifications for tickets about to break SLA

Hi all!


Is it possible to notify when a ticket is about to break the SLA? For example, if the due date is 2021121 when the current day is 20211111 I want to be notified because the SLA will be exceeded in the following 10 days.


I have the Jira filters built, but I cannot set a notification that notify when a new finding is in this situation. Currently, I'm using Slack integration in the related project, but this does not work as I mentioned.



2 answers

0 votes
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 15, 2021

For a very similar Automation rule, check out Morning Slack digest of Open Jira Issues . This is roughly what you're looking for, with just a slight tweak to use the JQL filter you've already created to catch the issues about to breach SLA.


0 votes
Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 12, 2021

Hi @Nicolas Gomez!

Welcome to the community!

What about using a scheduled Automation rule?  You can setup a rule that will trigger based on whatever interval you want (such as once a day).

Then, you can configure it to send a slack message with the details of the items that will breach soon.

I hope that helps!


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