Hello, need some help to understand how to create a filter based on few parameters. I have created a slack channel with basic rules from Jira, but it doesn't answer my need
I need to create JQL with the following rules:
1. priority = high, urgent
2. assignee = few emails
3. Ticket type = Customer bugs
4. If the ticket didn't move from status new to in progress OR if there is no comment after 4 hours after creation time -> send them to Slack channel
