Send automatically notification with direct message when user is metioned in Jira comment

Question

Hey, community. Im really struggling with the following scenario:

How can I configure Jira and Slack in this situation:

1. Always when I mention a specif person in a Jira issue comment

2. This person is notified in his direct message in Slack

Is it viable? I know thtat is possible to recive an alert in the Jira app in Slack, but this really does not work for me, the main goal is to recieve a notification in the direct message

Thanks a lot,

Bill Sheboy · Answer

Mentions in issue fields do not store the display name; instead they store the user's account ID value.

If you want to search for any mentions with and advanced compare condition, please search for this text:

[~accountid:

To search for a specific user's mention, find their accountId value and search for that in the field.

Diogo Quintanilha · Answer

Hi, @Bill Sheboy , thanks for helping. Ok, I understand that this scnenario is very complex.

But what if I just want to send a notification in a channel when someone is mentioned in a comment in Jira? I have tried using an automation but it didn't work.

Bill Sheboy · Answer

Hi @Diogo Quintanilha -- Welcome to the Atlassian Community!

One challenge with doing this is Jira and Slack have different user accounts for each person, and so Jira automation rules do not have the direct Slack id for the user.

If you search in this community forum you will find a few examples of work-arounds people have tried, such as hardcoding the ids, gathering/storing the ids for lookup (e.g. from entity properties, or using the Slack REST API to lookup the user's id based on their email address.

Kind regards,
Bill