Schedule Automation for outlook email reminders for tickets pending approval

[Kolawole Aderupatan]

I need help creating schedule automation to send reminder emails to approver on pending tickets they are yet to approve in Jira Server. I have tried to set the JQL query but no email is sent. Please help.

[Bill Sheboy]

Hi @Kolawole Aderupatan -- Welcome to the Atlassian Community!

Here are some questions to help focus what you ask, as these will help the community to offer suggestions:

• What have you tried so far to solve this need?
• What addon/extensions do you have for your Jira instance?
• Your JQL only shows one assignee.  Is this really only for one person?

For example, if you have Automation for Jira installed, you could create an automation rule with a scheduled trigger to do this.  Yet if this is only for one person/assignee, perhaps a dashboard would be better.

Kind regards,
Bill

[Kolawole Aderupatan]

1. I only tried the automation rule tool on our Jira.

2. Adaptavist ScriptRunner for JIRA, Advanced Roadmaps for Jira, Assets Plugin, Atlassian Troubleshooting and Support Tools, Atlassian Universal Plugin Manager Self-Update Plugin, Automation for Jira, Craftware JIRA commons, Custom Field Option Synchroniser, Default Values for Create Issue screen, Email This Issue Server, JIRA Charting Plugin, Jira Cloud Migration Assistant, JIRA Toolkit Plugin, Jira Workflow Toolbox, Links Hierarchy, Manage Custom Fields for Jira, PRNW git metadata, Project Configurator, Search Linked Issues, ServiceRocket Core Connector Plugin, ServiceRocket JIRA Connector Plugin, ServiceRocket Salesforce.com Connector Plugin - Project Thready, xApps Library by Decadis AG.

3. The automation is supposed to be for all approvals but I just trying it with just one person on Dev to see if it works before editing the JQL query.

[Bill Sheboy]

Thanks for that information.  Would you please post an image of your complete rule to provide some context? 

[Kolawole Aderupatan]

Please see attached. Thanks

[Bill Sheboy]

@Kolawole Aderupatan I do not see the attached rule image.

[Kolawole Aderupatan]

[Bill Sheboy]

Just to be clear, I am unfamiliar with the Jira Core Server automation...

Is there an audit log for this rule which would show why the rule is not sending the email?  For example, perhaps there are no matching issues.

[Kolawole Aderupatan]

I checked the Audit log but didn't find anything relating to the automation despite the fact that I get notification on Jira that "The rule Scheduled Automation Email Notification was successfully triggered".

[Bill Sheboy]

Without the log I am unclear what to try next.  You could either wait to see if other community members have suggestions, or work with your site admin to submit a support ticket to Atlassian to take a look: https://support.atlassian.com/contact/#/

[Kolawole Aderupatan]

Hi Bill, I have been able to run the automation. Basically is was the server account I selected for the outgoing email that was wrong. The scheduled automation is running smoothly now. Thanks.

[Kolawole Aderupatan]