Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

SLA view

Edited
Milena Kamasova
Milena Kamasova Apr 27, 2020

I'm looking for a way to view SLA tracking for customers

Thanks

Answer
Watch
Like Be the first to like this
292 views

1 answer

0 votes
Zoryana Bohutska _SaaSJet_
Zoryana Bohutska _SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 28, 2020 • edited

Do you mean SLA time tracking?

Now available two ways to set and view SLA time for Jira Cloud issues:

-  Jira Service Desk

- Add-ons from Atlassian marketplace like as SLA Time and Report

The first tool is good because it is a built-in solution, but it works only for the issue from its portal (for L1 support). Also, it let set different roles for users to view tickets.

The second tool lets you configure and monitored SLA time for Jira Software, Jira Core and Service Desk. And it works for all users from your account (for L2 and L3 support). Using this instrument, you can share with customers with reports about SLA time branches.

Let me know if you have meant something else? 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Core
Jira Core Server
TAGS
AUG Leaders

Atlassian Community Events

See all events