The SLA clocks do not seem to work for tickets.
The clocks seem to be right for the new few tickets that are being logged in.
However, for most of the tickets, the sla time seems to be not working and appear blank.
Has anybody experienced such an issue and how could we possibly correct it?
Your SLA start when Issue is created and Stop when a Customer Commnet.
So if you have a couple o issues old that the SLA will not apply to them.
The SLA will work only for the new issues not for the old one( Open befor the SLA was implemente due the fact that you have the Start on Issue Created)
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