Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restrict Worklog If Custom Field Is Empty

We have an unusual scenario.  We recently added some custom fields to track additional details on Jira tasks.  The custom fields are required.  So, for any new tasks they are present.  However, on older tasks that are still in progress (there are hundreds if not thousands as we have many users and projects in our Jira instance) those custom fields are not filled out.  The teams are supposed to be going back and updating the older tasks with the custom fields so they can be tracked properly.  This is a more difficult task than anticipated and we would like to "push" the users to get that task completed.  To do so, we are considering not allowing them to enter their work log time on any task that doesn't have one of the custom fields populated.  This will force them to make the update to the custom field on that task.

I know about the ways to use a property on the workflow status or transition to to not allow the worklog, but I can't find a way to restrict that worklog entry if a custom field is empty. 

Any ideas?  It never hurts to ask (yes, I did search here and other sites to find a similar answer).

Thanks in advance.


Rob

1 answer

0 votes
Fadoua Community Leader May 28, 2019

@Rob Ables 

Did you think about a Bulk Update?

Best,

Fadoua

Thanks, but was looking for a way to force the user to do it as that custom field has many options available.  Only the user on each task would know what option to select.

Fadoua Community Leader May 28, 2019

@Rob Ables 

May be add a screen to the last transition where that field is required otherwise they won't be able to close the ticket.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

270 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you