Hi, I am wondering how I can improve the work of our engineers and there is a pain point when a lot of people are complaining. In the epic view, we have some linked tickets i.e. User Stories. Let's assume that every US is Done but not each was Done - some of them have a resolution Won't do. Is there a way to show which ticket has what resolution, can we add an extra column to show the resolution?
I also find some idea. Here is a Tooltip in Jira - when you hover on an element it (should) gives you some more details. Is it possible to change the msg in Tooltip from Status to show the Resolution?
You would need to amend code in the application to get the resolution into the tool tip.
If this really is a huge problem for you, then I would
Thank you Nic for that. Unfortunately, I am very reluctant to add extra status. Going into the kernel of Jira as also not doable :)
Do we have any add on which will be able to present that information? Or mark somehow tickets that are not done.
I am thinking about one extra workaround. In the transition, when a resolution != Done or Fix we can add a prefix in summary (i.e. [Out]) but is not what I am looking for
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events