Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Receiving errors when creating new tickets

When trying to create a new ticket, we receive the following error:

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

Moreover, when we go to edit an existing ticket, the following message is displayed:

There are no issue types with compatible field configuration and/or workflow associations.The issue type can only be changed by moving this issue.

The two issue types associated with this project are Task and Subtask. Task is selected for both the new ticket and the old ticket we were trying to edit.

1 answer

0 votes

There seems to be two different problems here.

First, you can't create issues due to unsupported data.  Could you tell us more about this?  What are the errors in the log file when you try to do this?

Second, on edit, you appear to be trying to edit the issue type and changing it to an incompatible one.  It recommends that you try to move the issue instead.  Does that work?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Jira issue check and more advanced commit verifications for Bitbucket DC

Pre-receive hooks that verify the Git commit message, the modified files, and implement similar code change controls used to be requirements of large enterprises working in regulated industries only....

24 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you