set up round robin automations to exclude lunch hours?

[Brandon Mahan]

i was wondering if it is possible to have service desk tickets auto assign at certain time frames? so what i mean our service desk team will be working in 3 shifts 6-3, 8-5, 10-7.

during those shifts we will have all our team get tickets auto assigned to them via round robin. we would like to have the tickets stop during the lunch breaks on those shifts. 

so if we have agents A B C D E F we want them to all get tickets. If agents A & B work 6-3 and their lunch is at 10-11 we want the tickets to only be assigned to agents C D E F during that window and so on for the remaining shifts. 

[Andrew Frayling]

Hi Eric,

It sounds like you're running in Public mode, to change this follow the instructions at http://confluence.atlassian.com/display/JIRA000/Configuring+JIRA+Options (Administration -> System -> General Configuration) and change the mode to Private.

Hope that helps,

Andrew.

[Eric Schley]

I found my issue. Locally we had browsing allowed for Anyone. I removed this and all is good.

Thanks for the quick follow up though.