Workflows get removed from page

[Liam McDonald]

Hi All 

I have an issue where there is a workflow attached to a page when the page is created - 

As the users move through the workflow and tasks and approvals there is a rare situation where the actual workflow disappears and we cannot find a way of getting it back so the person can continue with the task in the workflow to completion. 

We cannot reproduce the error at the moment. 

Has anyone had this error or issue, as it happens rarely it is very hard to solve. 

The only solution is to recreate the page and add the workflow to the new page and then the issue does not arise. 

With the issue we have a page that we cannot do anything with as we do not have a workflow so the page is useless.

Any ideas would be great if anyone has come across this 

[Daniel Watania]

Hi Adam,

Does your friend's JIRA actively running currently, or is it off for now? Because if it is still running, JIRA has the automatic backup running every midnight (unless he has changed it). It is located in <JIRA_HOME>/export directory. You can use that XML backup and restore it to the other server.

However, if the database backup is not recent, then you can refer to this documentation on Migrate JIRA to Another Server. You can follow the steps provided in that documentation.

Cheers,
Daniel