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Why is my automation trying to assign to a user that doesn't exist?

Danno
Community Champion
January 9, 2023

I'm using Cloud Premium and have an automation that is failing. I want it to assign to a user in a role and it is failing with this message:

Error assigning issues
PRS-1978: (User 'rk:1bbb7c4d-929b-4b89-b108-a912d6937601' cannot be assigned issues. (assignee))
I do not understand why the user code is formatted this way although it looks like a user code I have from an outside email domain. I also cannot decipher who this user would be. I don't know what portion of the code to use.
Can someone explain how to solve this issue?

2 answers

0 votes
Renjith Pillai
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January 7, 2013

I guess not in OnDemand. Installed versions can achieve this though with advanced permissions settings.

brandxten
January 7, 2013

thanks, hope they will add it soon

Renjith Pillai
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January 9, 2013

I doubt that :(

0 votes
danielwester
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January 7, 2013

There is no report permissions permissions in Jira but I'm not sure why you would want to block that. What are you trying to avoid?

If you're trying to set it up so that they can only see their own issues or hide certain issues - that you can do through a combination of project permissions and issue security.

brandxten
January 7, 2013

thanks, I was looking to limit that view to some developers

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