Why are emails from a specific sender are not copying the description to the ticket.

[traxacctadmin]

Hello, 

I have set up a project and have an email address that is used to create tickets. When I send an email from my personal account (gmail), the body of the email is copied to the description of the ticket (as expected). When I send it from my company email address, the same thing happens. When a user outside of our organization sends an email, the ticket is created properly and the description is copied over. However, when we receive an email from their support email address, the issue is created, but we only get "[Created via e-mail received from: ***** Support <support@*****.net>]"

[Daniel Santos]

Hello Kristen,

        The import is not supposed to work this way.

        Actually you will need to select all the stories you want to import.

        To make your job easier you could create a filter in JIRA, save it and use this filter at the Portfolio import. This could enable you to easily select the issues you want to import.

        This is the import documentation as reference: https://confluence.atlassian.com/jiraportfoliocloud/adding-existing-issues-to-your-plan-715263473.html