What is an active and inactive user on JIRA Cloud ? how does each impact billing?

[JITESH Bodhkar]

I would like to know what is the difference between an active and inactive user on JIRA Cloud instance. How does the billing happen for both? How can I get the list of users? (both active and inactive)

[Jacki Keys · Accepted solution]

From our dev:

"I ran the application link diagnostics tool and noticed the authentication test failed. so i inspected the log from the diagnostics and noticed it was failing on 'trusted applications' auth method. That prompted me to disable trusted applications auth and try basic auth instead."

And that appeared to resolve the issue. All our links have been working all the time since then.

[Jacki Keys]

I did "Answer your own question" with the comment above. I don't know what else to do to close this out.

[Adam Schweigert]

From our dev:

"I ran the application link diagnostics tool and noticed the authentication test failed. so i inspected the log from the diagnostics and noticed it was failing on 'trusted applications' auth method. That prompted me to disable trusted applications auth and try basic auth instead."

And that appeared to resolve the issue. All our links have been working all the time since then.

[Jacki Keys]

Further info from our developer about our configuration:

We have Jira and Confluence installed side-by-side on an Amazon medium EC2 instance. Both are using mysql as their database backend, which is installed on the same machine.

In front of the two applications, we are running Nginx, configured as a proxy server, so that both applications can be reached over port 80 via jira.investigativenewsnetwork.organd confluence.investigativenewsnetwork.org.

We’re using Application Links and Trusted Applications for communication between the applications.