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User can't create tickets

Alison Files
Contributor
March 1, 2021

What we are seeing:

  • He can login to JIRA and when he does he can see his dashboards with ticket information
  • He tries to go to any projects and the links on the left of the screen never leave their grayed out state 
  • When he clicks the "Create" button he gets an error but he is the only one getting the error - no one else has a problem. - error that the Jira server could not be contacted
  • Then we noticed he had a weird error even before logging into JIRA - Again, no one else sees this error - error "We've detected a potential problem with Jira's Dashboard configuration that your administrator can correct."
  • This error has a link for more information.  Clicking that brings you to "Dashboard Diagnostics: Mismatched URL Scheme...

We have tried:

  • Different browsers
  • Clearing Cache and incognito mode
  • I checked his permissions in JIRA (multiple areas)
  • With VPN on and off
  • Resetting his router
  • Restarting his computer
  • Windows Updates
  • Virus Scan

1 answer

1 accepted

0 votes
Answer accepted
Jobin Kuruvilla [Adaptavist]
Rising Star
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April 4, 2013

try issue.getIssueTypeObject().getName()

Jason Galm
April 4, 2013

I did not see that method in the API. Thank you for pointing it out.

Tim Theis
Contributor
August 5, 2015

Thank you... I needed this answer too!

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