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  • What is the best solution to start an email thread thru Jira with an Jira issue 'reporter' who does not have a Jira account?

UFT integration with JIRA to extract test details

Radhakrishna Thammaiah
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January 31, 2016

Hi Team, we are looking for UFT integration with JIRA to extract test case details and defect associated to Test case into Excel file. Please help us with process and code.

2 answers

0 votes
Deleted user
September 3, 2011

JEMH https://studio.plugins.atlassian.com/wiki/display/JEMH (a JIRA email handler) allows the original senders email address to be be directed to a specific custom field. It gets a little more interesting when you also want to collect included participants that arent JIRA user account related, JEMH can also collect those and update a text CF with CSV email addresses. You'll need to do something with that information.

> The issue we are running into is that we want to automatically notify the customer by email what the Jira issue # is

Well, JEMH has a specific feature for JEMH to generate emails using the issue created template, and return that to the sender. Failing that, there is also the ability to auto-create a user that _does not_ have right to use Jira, therefore doesnt eat seats, I think they can participate in notification scheme events but this is potentially confusing as they cannot login.

An evolvement in user creation with JIRA 4.4 is that they are now automatically joined to a seat-eating group. JEMH is un-registering users in that case.

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Radu Dumitriu
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September 3, 2011

An idea, never tried it, but you can set up multiple inboxes (one for each of your customers/projects) and use handler's catchemail and reporter username params to direct the mail to the appropriate jira issue creation. Customer will not have any account at all (so that reporter param will kick in). Of course, you will end up with one inbox alias for each project.

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