The assignee unable to receive the mail notification

[Deleted user]

Scheme used by my project is Low Notification Scheme.

1. According the current notification setting, the assignee should be receive a mail notification if any update on the story or issue, but actually the assignee received nothing if any update on the story. Do you have idea for this problem and how to fix it?

2. To change the notifications, contact your Jira administrator. How to find out the Jira administrator contact information?

[Andrew Frayling · Accepted solution]

Hi Volker,

Yes you can migrte everything from OnDemand to a local installation and the process is pretty straightfoward. Just ask Atlassian support for a complete backup (including attachments) of your OnDemand instance and use the intructions at http://confluence.atlassian.com/display/JIRA044/Backing+Up+Data and http://confluence.atlassian.com/display/JIRA044/Restoring+Data to restore the data into your local installation.

The only real "gotcha" is that the versions of JIRA that you're exporting from and importing to have to be the same, e.g. if OnDemand is 4.4.4 then you have to import to 4.4.4, but that's true of export/import in general, not just with OnDemand.

Hope that helps,

Andrew.

[Volker Renneberg]

Hi,

that helps. Thanks für your answer.

Cheers Volker

[Andrew Frayling]

You're welcome. Could you mark the question as correct please ;-)