Tempo - not all hours logged displaying in timesheet view

[Julian Davis]

tempo-issue.jpg

Hello

I'm having an issue in Tempo which is likely super-simple to fix am sure - but not all hours logged in Tempo appear to be displaying in the timesheet view. See attached screen grab example - where you can see that for the user "James" the Tempo timesheet is showing that he has logged "2" hours, but if you look at the list of hours that opens it actually shows that he's logged more like "10.5" hours.

All thoughts on why this might be happening very gratefully received. Possibly something to do with "unaccounted hours"?

Many thanks

Kind regards

Julian

[alesterre]

I think I found the reason and the workaround!

I tried to change the order of the parameters in the url in browser's address bar, and it worked! I moved "&reportKey=com.atlassian.jira.plugin.system.reports:pie-report" before "&projectOrFilterName=OPD#" and that did the trick.

Then I renamed default demo project from "Demonstration" to "Demonstration#" and then reports broke on that project too (they worked before rename). So, I think, in my case the problem is with "#" symbol. I'll try to add issue to JIRA bug tracker now.

Hope this answers your question too!

[alesterre]

Added issue on JIRA:

https://jira.atlassian.com/browse/JRA-32400

Hope this isn't a duplicate.

[Derrick Youngblood]

ok so with this one that one of my user is having here is the url:

https://jira.state.mo.us/secure/ConfigureReport!default.jspa?selectedProjectId=14290&projectOrFilterId=project-14290&projectOrFilterName=test vicki&reportKey=jira-timesheet-plugin:report

So I need to move

https://jira.state.mo.us/secure/ConfigureReport!default.jspa?selectedProjectId=14290&projectOrFilterId=test vicki&reportKey=jira-timesheet-plugin:report=project-14290&projectOrFilterName

is this right?

[Derrick Youngblood]

didn't work for me I get this

[Derrick Youngblood]

I try your suggestion but I don't have any special characters but it was worth a try thanks:

[Derrick Youngblood]

proxy error when the user try to access it

[alesterre]

Yeah, there must be something different... Maybe you should uncheck accepted answer (if this is possible) so JIRA experts will more likely look at here

[alesterre]

No, and I don't even have a clue.

[Derrick Youngblood]

do you know how to fix it?

[alesterre]

Have the same error (The 'reportKey' parameter was empty) on local JIRA installation (5.2.5).